Terms & Conditions and Policies

Terms & Conditions

If you are booking Lusso KV, we know you have an eye for quality and appreciate comfort and style. To keep up our standards we know you will respect the house as if it were your own.

  • Strictly no parties or functions. Lusso KV is a special home and is designed and styled for relaxation and your enjoyment not for large groups.
  • Strictly no pets or animals
  • Strictly no smoking inside
  • Maximum booking is no more than 8 guests.
  • The secure electronic front door entry code will be texted to the nominated mobile number prior to your arrival.

Payment Policy

  • A valid credit card at the start of your stay must be provided at the time of booking.
  • Guest/s who do not provide a valid credit card at the time of booking will not have a confirmed reservation.
  • Preferred payment is via credit card or direct credit. Please contact us at info@lussokv.com.au to request these bank details.
  • All bookings are calculated on the basis of the number of people staying in the house for a single booking period.
  • If booking direct, a 20% deposit is required immediately to secure your booking if chosen date/s is outside 90 days, if booking your stay within 90 days full payment is required at the time of booking,
  • We do not accept cash or cheque payments

Security Deposit & Additional Charges

We require a $250 security deposit upon arrival to cover the following circumstances:

  • Any damage that is incurred as a result of your stay exceeding $50
  • Extra bedding or linen which has been used over the number agreed for the booking
  • Extra cleaning @ $50 per hour, if furniture has been moved and not replaced, dishwasher/dishes not clean, BBQ not cleaned, or the house is reasonably not in the condition it was upon your arrival.

Cancellation Policy

  • Cancellation of your reservation within 30 days of your arrival date will incur the full cost of your accommodation.
  • Cancellation of your reservation prior to 30 days of your arrival date will incur one (1) night’s cancellation fee, on your proposed stay.
  • Note: All cancellations must be received in writing via email: info@lussokv.com.au